Shipping & Returns

 

DELIVERY
  • What are your freight charges?

    We are constantly comparing and negotiating with different companies to make sure we offer the most competitive freight rates. Freight is charged as a percentage of your order; the rate varies depending on your location and the volume of your order. Please contact us for a quote.

  • Do you ship internationally?

    Yes, we do ship internationally. Please contact us so that we can assist you with your order and provide a quote on international freight. Please note our trade pricing on the website is in AUD.

  • Can you ship to a residential address?

    For security reasons we recommend you provide a delivery address where someone is present to receive your goods during business hours. Preferably a business address.

    If you wish for your order to be delivered to a residential address, please note that couriers cannot provide the exact date and time of delivery. If you have given authority for the goods to be ‘left with nobody home’ it is at your risk. Unfortunately, Elme cannot accept claims for lost or stolen orders when delivered to a residential address.

  • Dispatch and delivery

    We aim to dispatch orders as soon as possible. During peak periods there may be some delay.

    It is assumed that the delivery address provided is a business address. Deliveries to business addresses require a signature upon receipt. Please note that if there is nobody available to sign for the goods, a calling card is left, and further freight charges can apply.

    If there is nobody home and you have given ‘authority to leave’ the goods at a residential address, it is at your risk. Elme will take no responsibility for loss, theft or damage to the goods. If the courier does not leave the goods and instead leaves a calling card you will need to make delivery arrangements with the freight company and further charges can apply.

    When receiving your delivery please ensure that before you sign for the goods you double check that all cartons listed on the proof of delivery form are present and accounted for. Elme cannot take responsibility for missing items if they have been signed for.

  • Delivery Times

    Delivery times vary depending on distance, location and peak times. Most deliveries to metropolitan areas take 2-4 business days. Please make sure you let us know if your order is urgent or needs to arrive by a certain date and we will prioritise to get your order dispatched as soon as possible.

  • Freight

    We are constantly comparing and negotiating with different companies to make sure we offer the most competitive freight rates. Freight is charged as a percentage of your order; the rate varies depending on your location and the volume of your order. For customers with an account, the freight is charged and invoiced at the time the goods are dispatched. For a pro forma customer the freight is quoted prior to dispatch and must be prepaid with the order.

    Customers also have the option to organize their own nominated courier to collect their order from our Tarneit distribution warehouse. 17 Droomer Way Tarneit VIC 3029 Please advise your salesperson of this requirement when placing your order or you can record this information in the delivery notes section of your online order. Please note that once the order has been collected by your nominated courier, the risk of loss or damage to the goods passes to you or your nominated carrier. Elme Living are not responsible for the goods whilst in transit.

 

RETURNS
  • Can I return a product?

    At Elme we manage returns and refunds in accordance with Australian Consumer Law.

    Unfortunately, we are unable to offer refunds on change of mind purchases. If you have a valid reason for a return (damaged, faulty or incorrectly supplied) please contact our customer service team within 7 days of receipt of goods for assistance and authorisation.

    Please note, unfortunately no credits, returns or exchanges are offered on sale items.

    Please ensure all returned goods are in original packaging, complete with Elme labels and barcodes.

NEED ASSISTANCE?

 

You can either contact us...

 

Or visit our Showroom...

1 Apollo Court,
Blackburn, VIC, 3130

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